Troubleshoot S.A.I. and synchronization

Connection does not complete

1. 1Return to the requesting app after approving.
2. 2Keep both products on the same device/browser when possible.
3. 3Confirm the request has not expired.
4. 4Start a new request instead of reusing an old approval page.
5. 5Disable aggressive blockers for the two trusted domains and retry.

Data or model looks stale

• Refresh Your Data and Model.
• Confirm the source app remains connected.
• Check whether the activity is eligible to sync.
• Allow processing time after a large import or correction.
• Do not reconnect repeatedly; that can create more ambiguity.

Report with context

Send info@mindsnet.org the S.A.I. username, source product, connection status, approximate last successful sync, device/browser, and a redacted screenshot. Never attach raw credentials, authorization tokens, or highly sensitive source data.